Frequently Asked Questions
Everything you need to know about your order and our mission.
Where do the proceeds from my purchase go?
Every purchase from the 9/11 Memorial Museum Store directly supports the National September 11 Memorial & Museum, helping to sustain the memorial grounds and fund educational programming.
What are your shipping rates and delivery times?
We offer standard and expedited shipping options. Standard shipping typically takes 5-10 business days within the United States. International shipping times vary by destination and customs processing.
What is your return policy?
We accept returns of unworn or unused merchandise within 30 days of purchase for a full refund. Please note that original shipping costs are non-refundable unless the item arrived damaged.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please be aware that international orders may be subject to import duties, taxes, and fees levied by the destination country.
Are the products sold online the same as those in the physical museum store?
Most of our popular commemorative items and publications are available both online and in person, though some exclusive merchandise may only be found at our New York City location.